Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we’ll do our best to make it right.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be unused and in the same condition in which it was received, unless the item arrived damaged, defective, or incorrect.
Some products may not be eligible for return due to their nature. Any applicable exclusions will be identified on the product page or communicated before purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs or video showing the issue
We will review the information and, when appropriate, provide a replacement or refund.
Change-of-Mind Returns
If you simply change your mind about a purchase, the item must meet our return requirements above.
Unless otherwise stated, the customer is responsible for return shipping costs for change-of-mind returns.
Refunds
Once an approved return has been received and reviewed, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We can generally accommodate cancellation requests made before an order has entered fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return policy may apply.
Final Sale Items
Products specifically identified as final sale are not eligible for return unless they arrive damaged, defective, or incorrect, subject to applicable law.
Contact Us
For questions about returns or refunds, please contact our customer support team with your order number and the reason for your request.